Holiday Travel

The Southwest Airlines Pilots Association said the airline's "lack of discussion or commitment" to fix the issues that led to the December meltdown pushed the union to call for a vote.

Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

The airline canceled thousands of flights during the holidays and left hundreds of thousands of people across the country looking for new travel plans. Critics say that’s because it failed to fund technology needed to match its growth, dating back to Southwest co-founder Herb Kelleher.