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The flight attendants have been working without a contract since December 2019.
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Senators from across the country, including Ted Cruz, shared stories of constituents left stranded by Southwest's widespread cancellations and delays in the aftermath of a winter storm that other airlines seemed to recover from.
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American Airlines and two smaller carriers gave more proof Thursday of the recovery in air travel, posting better-than-expected profit for the fourth quarter, while Southwest Airlines lost money because of massive flight cancellations last month.
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The Southwest Airlines Pilots Association said the airline's "lack of discussion or commitment" to fix the issues that led to the December meltdown pushed the union to call for a vote.
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Southwest investors are seeking damages for what they say is the carrier's negligence.
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Despite cancelling thousands of flights over the holidays, the Dallas-based airline Southwest gave promotions to five executives to higher responsibilities.
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Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.
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Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.
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Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.
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The airline canceled thousands of flights during the holidays and left hundreds of thousands of people across the country looking for new travel plans. Critics say that’s because it failed to fund technology needed to match its growth, dating back to Southwest co-founder Herb Kelleher.
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Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.