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The airline is facing criticism after it canceled more than half of its flights during the holiday travel season. Now it’s asking people seeking reimbursement to go through its website.
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The Dallas-based airline has canceled more flights than any other airline during the holidays, prompting federal investigators to ask why.
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After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.
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The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.
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Even in cities where the cold and ice has mostly cleared, Southwest Airlines is still working to recover from major disruptions over the holiday weekend.
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The disruptions add to chaos that has left people stranded at airports across the country, many of them with little idea of when they can get home or where their bags are.
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Dallas' only historically Black Paul Quinn College is partnering with Dallas' only major airline, Southwest. The relationship will mean $60,000 worth of free flights for Paul Quinn students and sports teams, along with coveted internships for students.
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Dallas-based Southwest Airlines plans to reintroduce in-flight alcohol sales next week for the first time in nearly two years despite concerns over the high number of incidents involving unruly passengers.
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Airlines say staffing shortages and winter weather are contributing to cancellations.
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The Federal Aviation Administration levied 10 fines yesterday for alleged unruly behavior. Of those, three incidents occurred on American Airlines flights and three on Southwest Airlines. Despite a general decline since January, the FAA is reporting a still-high rate unruly passengers.
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The airline said it will address the situation with the pilot and that it doesn't condone employees sharing personal political opinions while working or tolerate behavior that leads to divisiveness.
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No one is really cheering on a guy named Brandon. Instead, the phrase is being used in conservative circles in place of a more vulgar message directed at President Biden.