Despite the coronavirus pandemic, Hotel Flamingo in Ciudad Juarez has been filling up with guests.
When they arrive, they have to go through a thorough disinfection process. First, they step inside a tray filled with diluted bleach, to clean off the soles of their shoes.
Then it's on to a handwashing station, where they're instructed to scrub with a generous amount of soap and follow up with a big squirt of hand sanitizer.
Finally, they receive a fresh face mask, and the hotel coordinator sprays their shoes with an alcohol mixture.
These guests aren't tourists on vacation. They're people who tried to cross into the U.S. but, for a variety of reasons, have been sent back to this border city and need a safe place to stay.
Migrant shelters, which are trying to control the spread of COVID-19, can't immediately take them in. So Hotel Flamingo has been temporarily converted into a "filter hotel" — a space where they can quarantine for 14 days before transferring to a longer-term shelter.
"We're taking migrants off the street and away from the risk of potential infection," said Leticia Chavarria, the hotel's medical coordinator. "We have them here for two weeks, and if during that time they don't present any symptoms, then another shelter can receive them."
Once guests have washed up, hotel coordinator Rosa Mani guides them to a waiting room with well spaced out chairs and explains how things work. Every guest will go through a preliminary health screening, then receive a private room.
"One of the first questions is if someone feels ill, if someone has a headache, a fever, or any symptom related to COVID," said Mani, who is with the World Organization for Peace. "If someone says yes, then immediately they're the first person we care for."
There's an isolation wing for people with COVID symptoms or who have come into contact with someone who's infected, and another wing for everyone else.
Protocols are strict. Once a doctor goes up to the isolation area, she can't come down until her shift is over. Anything she needs gets sent up in a bucket on the end of a rope, which Chavarria jokingly refers to as an elevator.
Many groups came together to rent out the hotel, stock up on cleaning and medical supplies and transform it into a quarantine center, including the International Organization for Migration, the World Organization for Peace, Seguimos Adelante and several government entities.
It can accommodate up to 108 people and is currently about three-quarters full. Recently, several medically vulnerable migrants and their families were transferred there from the government-run Leona Vicario shelter, where there has been a cluster of COVID-19 cases. Seven of them have since tested positive for the virus. According to Mani, they are currently in isolation and are not experiencing health complications.
Some hotel guests have been forced to wait in Mexico as their asylum cases play out in U.S. immigration court, as part of the Trump administration's Migrant Protection Protocols (MPP). They've been living in Juarez for months or longer — renting out rooms or apartments — and suddenly found themselves in need of new housing during the pandemic, unable to afford rent now that work has dried up. Some have also lost financial support from relatives in the U.S., who are also hurting due to the coronavirus and can no longer send money.
Others have been rapidly expelled from the border, under a public health directive issued as concern about COVID-19 grew.
That includes a Honduran mother who arrived at the hotel with her two children: an 11-year-old daughter and 4-year-old son. She asked us not to use her name, out of fear for her family's safety.
On a sunny afternoon in late May, she stood outside her room, taking in some fresh air while her son played behind her, stacking blocks into small towers.
Through a face mask, she recalled a journey that started last winter when, she said, a local gang tried to extort her.
"I sold candy," she said. "What I earned was only enough to cover my family's expenses."
When she couldn't pay, "they didn't give me any option except to leave my country. They told me I had less than twelve hours to leave my country or they would kill me, along with my children."
So she fled. She could not have predicted that a global pandemic would dramatically alter her plans. But by the time she reached the U.S.-Mexico border, coronavirus had reshaped daily life and public policy in both countries.
In late March, the Centers for Disease Control and Prevention (CDC) issued an emergency public health order that the Trump administration has used to expel unauthorized migrants at the border in a matter of hours, including asylum seekers. Officials take down basic identifying information in the field and then almost immediately send people back into Mexico or their home countries.
Administration officials say this order helps prevent the spread of COVID-19 in the U.S., though dozens of public health experts have pushed back against the statement, arguing in a May letter to the CDC and Department of Health and Human Services that "there is no public health rationale for denying admission to individuals based on legal status."
After crossing the border, the Honduran mother claimed authorities detained her so roughly she was left with bruises and ripped clothes.
"They grabbed me worse than you would an animal," she said.
She said they took her photograph and fingerprints, then dropped her at an international bridge without any explanation.
"They didn't tell me anything," she said. "They just did that, without giving me any reason. It was really ugly."
She wasn't sure where to go. As a diabetic, she knew she was at an elevated risk for complications from the coronavirus and worried about what might happen to her children. But the Mexican governmental agency Grupo Beta brought her to the filter hotel.
She's grateful to them.
"If I were on the street, I don't know what I'd be doing," she said.
It's difficult to think past the next two weeks. Going back to Honduras isn't an option, the woman said. But for 14 days, her family has a safe place to stay.
A few small touches make the space feel more homey. Her children painted flower pots during an outdoor art class, led from a distance by a volunteer teacher. She's placed them on the windowsill.
"I'm not lacking for anything here," she said. "They're giving me medical care, food, a place to sleep."
That medical care includes two daily checkups.
"We go room to room," said Yuneisy Gonzales, one of six doctors who work at the hotel. They're volunteers, though they receive a small, mostly symbolic stipend. "We can't enter the rooms because we try to maintain all the safety measures. We check temperature, oxygen saturation levels, heart rate. We do a short physical exam."
Gonzales identifies with the guests here, because she is a migrant as well. She left Cuba last year, was placed in MPP, and has been living in Juarez while she pursues her asylum case. Before the filter hotel opened, she worked at a fast food restaurant — a far cry from her previous life as a general practitioner.
"It had been more than a year since I'd practiced medicine," she said. "You miss your profession. Because medicine is a profession that you study but also that you feel, and you like helping people."
When Gonzales heard the hotel was seeking doctors, she was eager to sign up. It may not seem like much, she said, but monitoring people for 14 days means when they go back into the community, they won't be spreading coronavirus.
"For me, it's a huge honor to get up every day at six in the morning, get ready, come here, and put on my white coat," she said. "There's no comparison."
Gonzales' next asylum hearing is scheduled for July, though it's not clear if immigration court will be open by then.
"Sometimes you lose hope because it's been very hard," she said. "But I haven't considered giving up my case."
For now, this hotel has given her a sense of purpose — and so many others a place to shelter — while they wait.
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