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A New HealthCare.Gov Features Live Chat For Health Insurance Marketplace

The new website features an around-the-clock call center to educate consumers about the open-enrollment process.

The Department of Health and Human Services (HHS) has unveiled its new website, featuring a 24/7 educational hotline for information about the health insurance marketplace set to open on October 1st. 

An estimated seven million Americans will enroll in health care coverage through the federal marketplace that opens this fall. HHS has updated its website this week to provide more information on insurance options for consumers. The 24/7 call service, which is now up-and-running, has translation to 150 languages: 1-800-318-2596. 

HHS says they've already received hundreds of calls. In addition to answering basic educational questions, such as what you need to do to get ready to sign up in October, you can also sign up for updates on the marketplace. 

Lauren Silverman was the Health, Science & Technology reporter/blogger at KERA News. She was also the primary backup host for KERA’s Think and the statewide newsmagazine  Texas Standard. In 2016, Lauren was recognized as Texas Health Journalist of the Year by the Texas Medical Association. She was part of the Peabody Award-winning team that covered Ebola for NPR in 2014. She also hosted "Surviving Ebola," a special that won Best Long Documentary honors from the Public Radio News Directors Inc. (PRNDI). And she's won a number of regional awards, including an honorable mention for Edward R. Murrow award (for her project “The Broken Hip”), as well as the Texas Veterans Commission’s Excellence in Media Awards in the radio category.