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Trash pickups in Dallas are getting back to normal

Sanitation workers hold on to the back of a trash truck.

Dallas recycling and trash pickups are mostly back to normal, according to a city memo.

Dallas 311 got more than 3,000 missed garbage service requests in June, according to the memo.

That was a big spike. In the previous nine months, the number of complaints only broke 2,000 once. Complaints about missed recycling pickups increased, too.

The city blames the delays on staffing shortages caused by the COVID-19 pandemic.

The memo to the City Council says the measures taken to fix the shortage are working. In August, the city hired a new temporary labor agency. That deal included a new contract increasing the workers’ pay to $15.21 an hour.

The sanitation department also hired more truck drivers, with 18 job offers pending as of October 1.

As of last month, 311 started seeing similar levels of complaints as it did before the summer spike, according to the memo.

Got a tip? Email Miranda Suarez at You can follow Miranda on Twitter @MirandaRSuarez.

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Miranda Suarez is KERA’s Tarrant County accountability reporter. Before coming to North Texas, she was the Lee Ester News Fellow at Wisconsin Public Radio, where she covered statewide news from the capital city of Madison. Miranda is originally from Massachusetts and started her public radio career at WBUR in Boston.