Social Media | KERA News

Social Media

Lauren Silverman / KERA News

Flight running late? Searching for baggage? Forget standing in line. Send a tweet or Facebook message. A growing number of airlines are hiring social media first responders to help with customer relations, and Southwest Airlines has just joined the club. They now have nine “social care” representatives working seven days a week, eighteen hours a day.


When your neighbor buys a new car, your brother closes on a five-bedroom house and your boss brags about his trip to the Greek islands, it’s hard not to compare your life to theirs.

As part of our series One Crisis Away, which spotlights North Texans on the economic edge, here's a look at our compulsion to keep up.

Parents, students and teachers in Fort Worth ISD can now stay digitally connected with the district and its schools. The district has launched a new free mobile app for smartphones.

stevegarfield / flickr

Does social media help or hurt the quality of news coverage? NPR’s Andy Carvin redefined reporting with his crowdsourced updates on Middle East conflicts via Twitter 7 days a week, sometimes 16 hours a day. He talks to Think host Krys Boyd about his book Distant Witness: Social Media, the Arab Spring, and a Journalism Revolution at 1 p.m.

Bill Zeeble / KERA News

Millions upon millions of people are on Twitter, especially student-aged users. Teachers are trying to catch up by learning how to use Twitter in class.